Support

Driver Support

Everything you need to post rides, maximise earnings, unlock Premium benefits, and resolve issues fast so you spend more time on the road.

Earnings & Payouts

Base Earnings

You receive a share of each ride's total seat fare, minus CoRide's platform commission. Shown transparently in your Earnings dashboard.

Peak Hour Bonuses

Earn an extra 15–25% per ride during morning (7–10 AM) and evening (5–9 PM) rush hours on weekdays.

AI Fare Suggestion

Our AI automatically suggests the optimal fare for your route based on distance, demand, seats offered, and local fuel rates — maximising your earnings.

Weekly Milestone Incentives

Complete 30+ rides in a week to unlock CoRide's weekly milestone bonus, credited directly to your Wallet.

Referral Rewards

Earn a Referral Bonus for every driver you refer who completes their first 10 rides. Tracked under Profile → Rewards.

Payout Schedule

Earnings settle to your registered bank account every Monday. Instant withdrawal is available for a nominal convenience fee.

Premium Driver Features

Premium Driver Membership

Unlock priority ride matching, reduced platform commission, and a Premium badge that increases passenger trust and booking rates.

Featured Ride Listing

Pay a small fee to boost your posted ride to the top of search results — ideal for intercity or high-demand routes.

Women-Only Driver Badge

Verified female drivers can opt into the Women-Only Ride category, unlocking a dedicated passenger pool.

Onboarding Checklist

  • Download the CoRide Driver App
  • Register with OTP — link your Indian mobile number
  • Complete Government ID verification (Aadhaar)
  • Upload valid Driving Licence (DL) — Vahan verified
  • Upload Vehicle Registration Certificate (RC)
  • Upload active vehicle insurance document
  • Pass live selfie match for Verified Driver Badge
  • Background clearance check (2–3 business days)
  • Complete mandatory in-app safety training
  • Set your availability & Post your first Ride 🚗

Required Documents

Aadhaar Card

Verified via DigiLocker for identity proof. Required for the Verified Driver Badge — raw scans are not stored.

Driving Licence (DL)

Valid, non-expired DL validated in real time against the Vahan government database.

Vehicle RC

Registration Certificate of the vehicle you will use. Must match the vehicle listed on your profile.

Vehicle Insurance

Active vehicle insurance required. CoRide supplements this with Ride Insurance Coverage on every confirmed trip.

PAN Card

Required for earnings settlement and TDS compliance (applicable above ₹1 lakh/year threshold).

Common Issues & Fixes

Ride request not appearing

Ensure your internet is stable, GPS is enabled, and you are inside an active CoRide service zone. Restart the driver app if the issue persists.

Passenger no-show

Wait 5 minutes at the confirmed pick-up point, then tap 'Mark No-Show' in the app. A no-show credit will be applied to your account.

Dispute about earnings or commission

Raise a dispute under Earnings → My Trips → Report Issue within 7 days. Our team reviews within 48 hours.

Verified Badge or document stuck in review

Documents are reviewed within 24 hours on business days. If pending beyond 48 hours, contact Driver Support via in-app chat.

Profile or account suspended

You will receive an email with the reason. For appeals, email driversupport@coride.in with your registered phone number.

AI Fare seems incorrect for my route

AI fares update dynamically. If you believe the suggestion is inaccurate, use the Manual Fare Override option (subject to platform guidelines).

Dedicated Driver Support

Available 7 days a week to help you get back on the road faster.

In-App Chat

Instant · 24/7

Driver Helpline

+91 98765 00001

Response Time

< 30 minutes